Privacy Policy

Last updated: 1 May 2025

Rangsaga ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rangsaga.com and make purchases from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

Personal Information You Provide

When you place an order, enquire about products, or contact us, we may collect:

• Name, email address, phone number, and WhatsApp number
• Billing and shipping address
• Payment details (processed securely via our payment gateway — we do not store card details)
• Order history and preferences
• Communications you send us (emails, WhatsApp messages, contact form submissions)

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited, time spent, and click data
• Device type, operating system, and screen resolution
• Referring URLs and search terms

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order confirmations
• Communicate with you about your orders, returns, and queries
• Send promotional emails and WhatsApp messages about new arrivals, offers, and events (with your consent)
• Personalise your experience and recommend products
• Improve our website, products, and services
• Detect and prevent fraud and unauthorised transactions
• Comply with legal obligations

We will only send you marketing communications where you have provided consent, or where we have a legitimate business interest in doing so. You can unsubscribe at any time.

3. Sharing of Your Information

We do not sell or rent your personal information. We may share it with:

• Delivery partners (Blue Dart, DTDC, India Post) — only name and address to fulfil your order
• Payment processors (Razorpay, PayU) — to securely process payments
• Analytics providers (Google Analytics) — aggregated, anonymised data only
• Legal authorities — if required by law, court order, or government authority

All third-party service providers are contractually bound to keep your data confidential.

4. Cookies & Tracking Technologies

Our website uses cookies — small text files placed on your device — to enhance your experience. Types of cookies we use:

• Essential cookies: Necessary for the website to function (e.g., session management).
• Analytics cookies: Help us understand how visitors use our website.
• Marketing cookies: Allow us to show relevant ads on other platforms.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website. We use Google Analytics — to opt out, visit Google's opt-out page.

5. Data Storage & Security

Your personal information is stored on secure servers located in India. We implement appropriate technical and organisational measures including:

• SSL/TLS encryption for all data transmitted to and from our website
• Password-protected and access-controlled systems
• Regular security audits and updates
• Staff training on data protection

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We will notify you of any data breach as required by law.

We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time.

6. Your Rights

Under applicable Indian data protection laws and GDPR (for EU residents), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request erasure of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your data for marketing purposes
• Withdraw consent: Unsubscribe from marketing at any time

To exercise these rights, email us at privacy@rangsaga.com. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of every website you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us personal information without parental consent, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

• Email: privacy@rangsaga.com
• Phone: +91 98765 43210
• Address: Rangsaga, 123 Textile Market, Ring Road, Surat, Gujarat 395003, India